Document360 Helpdesk

Document360 is a knowledge base platform that has evolved into a knowledge-base-first customer support solution. The product helps teams build branded customer-facing help centers, internal knowledge bases, and AI-powered search experiences that deflect tickets before they are filed. Features include version control, multi-language support, analytics, and AI assistance for content creation. Document360 targets SaaS companies and mid-market enterprises that view self-service as the primary support channel.