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SolarWinds Service Desk

Cloud-based IT service management with AI-powered ticket routing and asset management.

About SolarWinds Service Desk

SolarWinds Service Desk, originally Samanage, is a cloud-based ITSM platform offering incident management, problem and change management, asset discovery, and service catalog. The product applies AI for ticket categorization and routing, and integrates with the broader SolarWinds IT operations portfolio for monitoring and observability. Service Desk is popular with mid-market IT departments looking for a cleaner alternative to legacy ITSM tools while maintaining ITIL compliance and reporting depth.

App Details

Category: Customer Support & Helpdesk

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