Vidyard for Support

Vidyard is a video platform whose support use case has emerged as a popular tool for asynchronous customer help. Support agents record short screen-and-camera videos to walk customers through complex steps, attach the videos to ticket replies, and reduce back-and-forth email cycles. The platform tracks video views, includes captions, and integrates with helpdesk tools like Zendesk, HubSpot, and Salesforce. Customers include SaaS support teams and B2B companies whose products require visual explanations.