Zammad

Open-source web-based helpdesk and customer support system from Germany.

About Zammad

Zammad is a German-developed open-source helpdesk system designed as a modern, web-based replacement for OTRS and similar legacy ticketing tools. The platform offers ticketing, time tracking, knowledge base, customer portal, multi-channel support including Twitter and Telegram, and granular role-based permissions. Zammad is GDPR-friendly with EU hosting options and is popular with German-speaking SMBs, universities, and government agencies that prefer open-source software for transparency and data sovereignty.

App Details

Category: Customer Support & Helpdesk

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