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Zonka Feedback

Customer experience and feedback survey platform for in-moment collection

About Zonka Feedback

Zonka Feedback is a customer experience management platform specializing in in-moment feedback collection across web, email, SMS, in-app, kiosk, and offline channels. The platform serves retail, hospitality, healthcare, and B2B service companies measuring NPS, CSAT, CES, and product feedback. Features include offline kiosk mode for tablets, real-time alerts for negative feedback, sentiment analysis, automated workflows for closing the loop, multi-language support, and white-label branding. Zonka emphasizes operational feedback for frontline customer-facing teams rather than long-form market research surveys.

App Details

Category: Forms & Surveys

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