Calabrio ONE

Calabrio ONE is a workforce engagement management platform serving contact centers and customer service operations globally. The platform combines workforce management for forecasting and scheduling, quality management, performance management, and analytics into a unified suite. Calabrio serves over 7,000 organizations with particular strength in financial services, healthcare, and retail contact centers. The platform handles complex shift scheduling, intraday management, and skills-based routing for thousands of agents. Following multiple acquisitions including Teleopti, Calabrio has consolidated leading workforce management technology under one platform with strong global presence in North America, Europe, and Asia-Pacific.