Sprinklr

Unified enterprise social platform

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About Sprinklr

Enterprise social media management platform providing unified customer experience management across 30+ social channels. Serves the worlds largest brands with AI-powered social listening, engagement, and analytics.

Best for

Large enterprises managing customer experience across 30+ channels

Frequently Asked Questions

What does Sprinklr's platform include?

Sprinklr offers four integrated product suites: Social Media Management (publishing, engagement, analytics), Customer Service (omnichannel support, AI chatbots), Marketing (campaign management, content planning), and Insights (social listening, competitive intelligence). All share a unified AI layer.

How many channels does Sprinklr support?

Sprinklr supports over 30 digital channels including all major social platforms, messaging apps (WhatsApp, WeChat), review sites, forums, blogs, and email. This breadth of channel coverage is one of its primary differentiators for enterprise customers.

What size companies use Sprinklr?

Sprinklr primarily serves large enterprises and global brands that need to manage customer experience at massive scale. Their clients include over 50% of Fortune 100 companies. The platform's complexity and pricing make it best suited for organizations with dedicated social and customer experience teams.

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