Aviation & Transportation Crisis PR

We follow NTSB family assistance and communications protocols precisely. Our team manages public statements coordinated with NTSB guidelines on what information can be released during active investigations. We handle media briefings, family assistance center communications, and ongoing public updates while your operations team focuses on the investigation.

We deploy immediate social media response within the first thirty minutes, acknowledging the incident with empathy before facts are fully established. We then work with your operations team to gather facts, issue a comprehensive statement, and if warranted, announce policy changes. The goal is to demonstrate accountability before the narrative crystallizes against you.

Yes. We deploy automated and manual communications across booking systems, social media, email, SMS, and airport displays. We draft executive video statements, prepare customer service scripts, manage media inquiries about rebooking policies and compensation, and coordinate with airport authorities on ground operations messaging.

Yes. We handle crisis communications for freight carriers, logistics companies, and shipping firms dealing with cargo incidents, hazardous materials spills, driver safety incidents, supply chain disruptions, and regulatory compliance issues. The reputational dynamics differ from passenger aviation but require equally rigorous communications discipline.

Our preparedness programs include crisis communication plan development, tabletop simulation exercises, media training for pilots and executives, family assistance coordination protocols, regulatory liaison procedures, and pre-approved messaging templates. Annual programs cost between $20,000 and $50,000 depending on fleet size and route complexity.