Hospitality & Tourism Crisis Communications

We deploy immediate crisis protocols including family liaison coordination, law enforcement cooperation messaging, guest privacy protections, staff communications, and media management. We draft statements that express compassion and cooperation without admitting liability, and coordinate with your insurance and legal teams throughout the process.

Yes. We coordinate communications with CDC Vessel Sanitation Program, manage passenger notifications during and after voyages, handle port authority communications, brief travel agent networks, and develop transparent public messaging about remediation measures. We also manage social media narratives and travel media coverage.

We assess the validity of the review, develop a transparent public response, invite the reviewer for reinspection when appropriate, document corrective actions, and launch a positive review generation campaign. For truly damaging viral content, we may engage legal counsel and platform dispute resolution processes.

Yes. We develop multi-phase destination recovery campaigns that progress from safety assurance to reopening announcements to recovery marketing with special offers. We coordinate with tourism boards, hospitality associations, and travel media to rebuild destination perception and restart the booking pipeline.

Hospitality crisis retainers range from $7,000 to $18,000 monthly. Active incident response for serious guest safety events ranges from $20,000 to $75,000 per incident. Destination recovery campaigns after natural disasters typically range from $40,000 to $150,000 depending on market size and recovery timeline.