AI Helpdeskby AMW®
Support tickets, handled by AI.
A multi-channel support inbox where every ticket is read, triaged, and drafted by an AI agent — and it's already included in AI CRM, no extra subscription.
Email, chat, and form tickets land in one inbox. Sheri, your support agent, reads each one, pulls the full client history, and drafts the reply in your voice — your team approves and sends. Powered by top AI models.
Available with the AMW Suite. Plans start at $129/mo. See the Suite →
Replaces
One login
Shared SSO across every AMW app you subscribe to.
One invoice
No scattered subscriptions. One monthly charge, one card.
Cancel anytime
No annual lock-in. Monthly billing, month-to-month.
AI Helpdesk
Your helpdesk and your CRM should be the same tool.
AI Helpdesk turns support email into tickets, drafts the replies with AI, and keeps every conversation on the client's CRM record — included in AI CRM.
AI reads and drafts every ticket.
Sheri pulls the full client history and writes the reply in your voice. Your team approves and sends — every action gates on a human tap.
One record, not two systems.
Tickets live on the same contact as deals, invoices, and calls. No standalone helpdesk silo.
Replaces Zendesk + Freshdesk.
Without the per-agent bill or the separate login.
Included in AI CRM.
Switch it on — no extra subscription.
1 inbox
every channel, one thread
In your voice
AI drafts, you approve
Same record
tickets share the CRM contact
Built for
For support teams answering the same ticket in five inboxes.
If replies are scattered across email, chat, and DMs, Helpdesk pulls them into one queue — with Sheri drafting the answer.
Teams drowning in support email across five inboxes
Anyone paying for Zendesk/Freshdesk but wanting AI that actually drafts replies
Service businesses who want support + CRM in one place, not two tools
What you get
Everything AI Helpdesk does, on day one.
Every ticket channel in one inbox
Email, live chat, and web forms become tickets in a single queue — no more bouncing between five places to answer one client.
AI drafts the reply, in your voice
Sheri reads the ticket, pulls the client's full history, and writes a ready-to-send reply grounded in your real past answers. Your team approves — every send gates on a human.
Tickets share the CRM record
Because helpdesk lives inside AI CRM, every ticket sits on the same contact as their deals, invoices, and calls. Full context, zero copy-paste.
Shared team inbox + assignment
Assign, reassign, and collaborate without stepping on each other — with a live view of who's handling what.
Canned responses that learn
Your best replies become reusable, and the agent mines them so answers get more consistent over time — not a static macro list.
Included in AI CRM
No separate helpdesk subscription, no second login, no data silo. It's a capability of AI CRM you can switch on.
Works with your stack
Gmail
WhatsApp
Slack
Twilio
Need something specific connected? Our team handles the connection as part of setup.
AI Agents · Available with the AMW Suite
Meet the team that runs alongside you
Each agent is trained on your data, drafts in your voice, and ships nothing without your approval.
Growth & Analytics
Aria
A growth analyst who reads your numbers and tells you what to do next.
Sales
Jenna
A sales operator who works the pipeline and pushes deals forward like a senior rep.
Content
Marcus
A content strategist who turns your campaign brief into a publishing calendar.
Support
Sheri
A support specialist who drafts every reply your team approves.
Battle-tested
100%
of AMW support runs through AI Helpdesk — Sheri drafts, a human approves
How it works
Tickets answered before you've read them.
Point your support inbox here
Forward your support address and connect your channels. Every incoming request becomes a tracked ticket, routed and prioritized automatically.
Sheri drafts the reply
She reads the ticket, pulls the answer from your knowledge base, and stages a response — grounded in your real docs, in your voice.
You approve, she sends
Review and one-click send, or let her auto-resolve the routine ones. Every reply is logged back to the client's timeline in the CRM.
Shipping every week
Jul 2026
Canned responses now match any word order and search inside folders.
Jul 2026
Client-history rail shows which ticket you are on at a glance.
Jun 2026
Sheri drafts a reply on every inbound ticket before you open it.
Pricing
Get early access — put support on autopilot.
Tell us a little about your team and we'll scope your setup personally before you commit.
Is the helpdesk a separate product from AI CRM?
No. It's the support/ticketing capability of AI CRM — same workspace, same login, no extra subscription. It earns its own page so teams shopping for a Zendesk or Freshdesk replacement can find it.
Does the AI send replies on its own?
No — Sheri drafts the reply and a human on your team approves and sends. Every outbound action gates on a human tap.
Can I migrate from Zendesk or Freshdesk?
Yes — reach out and our team scopes the migration on a call as part of setup. We handle the connection end to end.
Which channels become tickets?
Email, live chat, and web forms land in one ticket inbox, each attached to the right client record automatically.
Comparison
Why AI Helpdesk vs the obvious alternatives
| Capability | AMW AI Helpdesk | Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| AI drafts replies in your voice from real history | Add-on / extra cost | Add-on / extra cost | Add-on / extra cost | |
| Tickets share the same record as deals + invoices | — | — | — | |
| Per-agent pricing | Included in AI CRM | Per agent | Per agent | Per agent |
| Separate tool + login from your CRM | — | |||
| Setup time | Same day | Days | Days | Days to weeks |
Explore the rest of AMW Suite
More Deliver & Retain
Across the Suite
Migration + integration
Still on Zendesk? We'll move you and wire it up.
Whatever you're moving off — an old tool, scattered spreadsheets, or a stack held together with plugins — our team handles the migration and integration. Built on 27 years of running our own service business on this exact stack.
What our clients say
"AMW exceeded every expectation. Their strategic approach delivered real, measurable results for our brand."
"AMW is a great company. They delivered on everything that they said they would. Will definitely work with them again in the future."
Ready to run AI Helpdesk?
Tell us about your team. We'll reach out to schedule a conversation.
Personally reviewed · Scoped setup + migration · Cancel anytime