AMW Suite · AI Helpdesk
The reply is written before you open the ticket. Sheri reads the customer’s history and drafts the answer in your voice. Your team reads it and sends.
Included in every plan, from $279/mo billed yearly
This month: white‑glove migration is included on every plan.
Powered by top AI models
AMW Helpdesk does the work of all of these.
Every ticket on the customer’s record, every reply drafted by Sheri, sent by a person.
01 — The reply
Sheri writes the reply from what she knows. She reads the ticket, the customer’s record and the schedule, then drafts the answer the way your team writes, with the two open slots already in it. Send now, or edit first.
SheriSupport · Every plan
ReadsThe ticket, the customer’s record, the schedule and every earlier reply.
DeliversA reply in your voice, on the ticket, ready to send or edit.
- Ticket 58491
Dana asks to move Thursday’s install to next week.
- Schedule
Monday 9:00 and Tuesday 10:30 are open.
- Record · Whitaker Dental
Dana’s earlier tickets and the install that was booked.
- Ticket 58491
Dana asks to move Thursday’s install to next week.
- Schedule
Monday 9:00 and Tuesday 10:30 are open.
- Record · Whitaker Dental
Dana’s earlier tickets and the install that was booked.
Fig. 01 Sheri’s reply to Dana at Whitaker Dental.
The two open slots came from the schedule. A person reads the reply before it goes out.
02 — One queue
Email, texts and the portal, in one queue. A text from a customer is a ticket the moment it lands, with the person and their history attached. The ones waiting on you sit at the top.
Fig. 02 Seven open tickets at Halden & Co., Tuesday afternoon.
Each ticket carries the customer’s record, so the reply starts with the history in front of you.
03 — Needs you
Every draft waits for a person. Sheri’s replies sit in Needs you until someone on your team sends them. You keep your voice and your judgement, and get the hours back.
Fig. 03 Three drafts waiting on Sam.
Review or reject, one click each. The ticket and the deal are one tap away.
04 — In motion
See AMW Helpdesk in under a minute. A ticket lands, Sheri drafts the reply, a person sends it.
0:49
05 — The rest of the Suite
Every ticket sits on the customer’s record. AMW Helpdesk writes to the same record as the CRM, Scheduler and ClientHub, so support knows the deal and sales knows the ticket.
AI CRM
The ticket sits on the customer’s record with every call, text and deal.
Scheduler
Sheri’s reply offers the open slots, and the booking lands on the record.
ClientHub
Messages from the portal come in as tickets, and the answer shows in the portal.
Proposals
A question about the proposal comes in as a ticket, with the proposal on the record.
Funnels
Chat and forms on your site open tickets with the person attached.
Attribution
See which ads brought the customers who write in.
06 — Plans
AMW Helpdesk is in every plan. Pick the plan for your team size. Start this month and white-glove migration is included.
Team· up to 5 users
$279/mo
Billed yearly at $3,348
- Helpdesk with Sheri
- CRM with calling, texting and email
- Proposals with e-sign
- Customer portal
- Funnels, pop-ups and chat
- Sheri and Jenna
- Guided setup and email support
Business· up to 10 usersRecommended
$559/mo
Billed yearly at $6,708
- Everything in Team
- Marketing analytics, and Aria to read it
- High-volume AI
- Dedicated onboarding
- Priority support
- Your branding for customers
Every plan· the whole Suite
AMW AI Helpdesk comes with every plan, alongside every other app and the AI team.
One login, one invoice. Cancel anytime, with access to the end of your term.
See every planOne login, one invoice across every AMW app.
Cancel anytime. Access to the end of your term.
This month: white-glove migration included.
07 — Questions
What people ask us about AMW Helpdesk.
How does Sheri write a reply?
From the ticket, the customer’s record and the schedule. She drafts it the way your team writes and puts it on the ticket. A person reads it and sends.
Does a reply go out on its own?
A person sends every reply. Sheri drafts; your team sends, or edits first.
Can customers text us?
Yes. Texts come in as tickets on the customer’s record, and the reply goes back as a text.
What happens to a ticket after it is answered?
It stays on the customer’s record, so the next person to pick up that customer sees it, in sales or in support.
What happens on the free migration call?
We look at the tools you run today, show you the Suite on a business like yours, map your move and recommend a plan. Twenty minutes, free.
Can I leave?
Cancel anytime. You keep access to the end of your paid term.
AMW AI Helpdesk
See your next ticket answered before you open it, in the Suite.
On the call we look at the tools you run today, show you the Suite on a business like yours, map your move and recommend a plan. Twenty minutes, free.