Customer Success Festival
The Customer Success Collective's flagship US conference. CS leaders focused on retention, expansion, and CS operations.
- Next edition
- TBA
- Location
- Austin, Texas
- Attendees
- ~1,500
- Since
- 2021
About Customer Success Festival
Customer Success Festival is run by the Customer Success Collective and is the largest dedicated CS conference in North America. It draws Chief Customer Officers, VPs of CS, and CS Ops leaders from SaaS companies of all sizes, with sessions on segmentation, health scoring, expansion playbooks, and AI in CS.
Programming is built by practitioners and the format avoids the heavy vendor-pitch feel of larger SaaS conferences, making it the highest-signal CS event of the year.
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Past & upcoming editions
-
2026April 22 – April 23, 2026
-
2025April 23 – April 24, 2025
Frequently asked questions
- When is Customer Success Festival Austin 2026?
- Customer Success Festival Austin 2026 runs April 22-23 in Austin, Texas.
- How much does Customer Success Festival cost?
- Standard passes typically range $999-$1,799 USD. CS Collective Pro members get discounted rates.
- Who attends Customer Success Festival?
- Chief Customer Officers, VPs of Customer Success, CS Ops leaders, and senior CSMs at SaaS companies.
- Are there Customer Success Festivals outside Austin?
- Yes — the Customer Success Collective runs editions in San Francisco, New York, London, and Amsterdam throughout the year.
- Is the conference focused on enterprise or SMB CS?
- Both. Sessions are typically tagged by segment so attendees can self-select to enterprise or SMB tracks.
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