Attendee Logistics
Management of attendee travel, accommodations, transportation, and on-site experience elements.
Definition
Attendee logistics encompasses the operational elements of attendee experience: travel booking assistance, hotel room blocks, ground transportation, registration and check-in, wayfinding, and on-site support. It includes both pre-event coordination and on-site execution.
Smooth logistics are invisible; poor logistics become the story of the event.
Why It Matters
Logistics directly impact attendee experience and perception. Frustrating registration, confusing venues, or transportation problems overshadow content quality.
Professional logistics management prevents issues that create negative impressions before content even begins.
Examples in Practice
An event blocks hotel rooms at negotiated rates, providing attendees convenient accommodation with shuttle service.
Registration pre-prints badges and uses express lanes to minimize check-in wait times.
On-site signage and app wayfinding prevent attendees from missing sessions or getting lost.