Billing Glossary
Subscriptions, invoicing, payments, and revenue-operations terminology
A
C
Chargeback
A chargeback is a forced payment reversal initiated by a cardholder's bank, pulling funds and fees out of your account to refund the customer.
Customer Churn Rate
The percentage of customers who cancel their subscription or stop buying during a given period, signaling retention health.
D
I
M
N
Net 30
Net 30 is a payment term giving the customer 30 calendar days from invoice date to pay the full balance with no discount applied.
Net Revenue Retention
Net Revenue Retention measures how much recurring revenue you keep and grow from existing customers over a period, after churn and downgrades.
P
Payment Gateway
A payment gateway is the service that securely captures card or bank details at checkout and routes them to the processor for authorization.
Payment Link
A payment link is a shareable URL that lets customers pay an invoice or purchase a product without logging in or filling out a checkout form.
Payment Terms
Payment terms are the contractual rules dictating when and how your customers must pay an invoice after goods or services are delivered.
Payment Token
A payment token is a randomized string that replaces sensitive card data so your systems can charge customers without storing the real PAN.
Proration
Proration is the math of charging or crediting a customer for only the portion of a billing period they actually used a plan or add-on.
R
Recurring Billing
Recurring billing is the automated, scheduled charging of customers on a fixed cadence for ongoing access to a product or service.
Recurring Invoice
A recurring invoice is a bill automatically generated and sent to a customer on a fixed schedule for an ongoing product or service.
Refund
A refund returns funds to a customer after a payment, reversing all or part of a previously captured transaction.
Revenue Churn
Revenue churn is the percentage of recurring revenue your business loses from existing customers over a given period through cancellations or downgrades.
Revenue Expansion
Revenue expansion is the additional recurring revenue you earn from existing customers through upgrades, cross-sells, add-ons, and usage growth.
S
Subscription Billing
Subscription billing is the automated process of charging customers on a recurring schedule for ongoing access to a product or service.
Subscription Cancellation
The process and policies that govern how a customer ends an active subscription, including timing, refunds, and data retention.
Subscription Plan
A subscription plan defines the price, billing cadence, features, and limits a customer commits to when buying recurring access to your product.
T
U
Ready to Get Started?
From marketing to events to entertainment, our team delivers results that matter.